Last updated: March 22, 2025, Please read these carefully before using Get Health Clarity.
Effective Date: March 22, 2025 | Version 1.0
Get Health Clarity is a health navigation service operated by DS United Holdings LLC, a Wyoming company. We help individuals identify providers, resources, and tools relevant to their health situation through an adaptive questionnaire and matching system. We are not a medical provider, insurer, or healthcare organization.
| Purpose | Data Used | Your Control |
|---|---|---|
| Generate your provider matches | Questionnaire responses | You choose what to share |
| Deliver your results by email | Email address | Opt out anytime |
| Process your payment | Payment info (via Stripe) | Stripe privacy policy applies |
| Send condition-specific updates (members only) | Email + condition category | Unsubscribe anytime |
| Improve our matching algorithm | Anonymized, aggregated data only | No individual data used |
| Prevent fraud and abuse | IP address, device data | Required for security |
Your questionnaire responses contain sensitive health information. While Get Health Clarity is not a HIPAA-covered entity (we are not a healthcare provider, insurer, or healthcare clearinghouse), we apply equivalent standards of care to your health data voluntarily because we believe it is the right thing to do.
Your health information is:
We use the following third-party services to operate Get Health Clarity. Each has their own privacy policy:
We do not allow any third-party service to use your health information for their own purposes.
Regardless of where you live, you have the right to:
California residents have additional rights under the CCPA including the right to know what personal information is collected, the right to opt out of sale (we never sell data), and the right to non-discrimination for exercising privacy rights.
To exercise any of these rights, contact us at:
We use minimal cookies, only what is necessary to keep you logged in during your session and remember your questionnaire progress. We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings, though this may affect platform functionality.
Get Health Clarity is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our platform, contact us immediately and we will delete it promptly.
We may update this privacy policy as our platform evolves. We will notify all registered users of material changes via email at least 14 days before they take effect. Continued use of Get Health Clarity after changes take effect constitutes acceptance of the updated policy.
Effective Date: March 22, 2025 | Version 1.0
Get Health Clarity delivers digital health navigation results immediately upon payment confirmation. Because the core deliverable, your personalized provider matches and health profile, is generated and delivered at the moment of purchase, we are unable to offer refunds once results have been accessed.
This is consistent with standard digital product policies across the industry and is disclosed clearly at the point of purchase before payment is completed.
Technical issues that qualify include:
The following situations do not qualify for a refund:
Get Health Clarity membership subscriptions can be cancelled at any time through your member portal or by contacting us directly.
If you were charged more than once for the same purchase, contact us immediately. We will verify and refund any duplicate charge within 3-5 business days. Stripe's processing timeline may add additional days depending on your bank.
To report a technical issue or request a refund review, contact us at:
Please include:
We respond to all support requests within 24 hours on business days.
We ask that you contact us before initiating a chargeback with your bank or payment provider. We resolve all legitimate technical issues promptly and prefer to handle disputes directly. Unwarranted chargebacks may result in account suspension.
Effective Date: March 22, 2025 | Version 1.0
By accessing or using Get Health Clarity, including completing the questionnaire, making a purchase, or viewing results, you agree to these Terms of Use in full. If you do not agree, please do not use the platform.
Get Health Clarity is a health navigation and information service. We are not a licensed medical provider, hospital, clinic, insurer, or healthcare organization. Nothing on this platform, including your results, provider matches, knowledge resources, or any other content, constitutes medical advice, diagnosis, or treatment.
Always seek the advice of a qualified physician or healthcare provider with any questions about a medical condition. Never disregard professional medical advice or delay seeking it because of information received through Get Health Clarity.
You agree to provide accurate and honest answers in the questionnaire. Get Health Clarity matches are only as good as the information provided. Deliberately false or misleading responses will result in inaccurate matches and are not eligible for refund or re-assessment.
Provider information on Get Health Clarity is compiled from publicly available sources and direct research. Inclusion of any provider does not constitute endorsement, partnership, or affiliation with Get Health Clarity. Provider availability, credentials, and contact information are subject to change.
No provider has paid to be listed on Get Health Clarity. Inclusion is based solely on our internal vetting criteria.
Some providers in our network operate outside the United States. Treatments offered internationally may not be approved by the US Food and Drug Administration (FDA) and are subject to the laws and regulations of the country in which they operate. Get Health Clarity accepts no responsibility for outcomes related to treatment received outside the United States. Users engage with international providers entirely at their own risk.
To the fullest extent permitted by applicable law, Get Health Clarity, its owners, operators, employees, contractors, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising out of or related to: (a) your use of or inability to use the platform; (b) your reliance on any information, match, or resource provided; (c) any healthcare decision made based on your results; (d) any treatment received from any provider referenced in your results; (e) any treatment received abroad; (f) any inaccuracy, error, or omission in provider information; or (g) any technical failure, service interruption, or data loss. In no event shall Get Health Clarity's total cumulative liability to you for any and all claims exceed the amount you paid to Get Health Clarity for the specific transaction giving rise to the claim.
You agree to indemnify, defend, and hold harmless Get Health Clarity and its owners, operators, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses, including reasonable attorneys fees, arising out of or related to: (a) your use of the platform; (b) your violation of these terms; (c) your reliance on any information provided; or (d) any healthcare decision you make based on your results.
Any dispute, claim, or controversy arising out of or relating to your use of Get Health Clarity or these Terms of Use shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not in any state or federal court, except that either party may seek injunctive or other equitable relief in court for intellectual property disputes.
CLASS ACTION WAIVER: You and Get Health Clarity each waive the right to participate in any class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding of any kind. All claims must be brought in your individual capacity only.
The arbitration shall take place in Wyoming or by remote means. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
All content on Get Health Clarity, including the questionnaire, matching methodology, results format, copy, design, and platform, is the intellectual property of DS United Holdings LLC. You may not reproduce, distribute, or create derivative works without written permission.
Any provider listed on Get Health Clarity may request removal at any time. We will process all removal requests within 48 hours. See the Provider Removal tab for instructions.
These terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. If any provision is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. These terms, together with the Disclaimer, Privacy Policy, and Refund Policy, constitute the entire agreement between you and Get Health Clarity.
For providers, practitioners, and institutions listed in the Get Health Clarity network
Get Health Clarity compiles provider information from publicly available sources including provider websites, public medical directories, state licensing boards, and professional association databases. All information is public record.
No provider has paid to be listed on Get Health Clarity, and inclusion does not imply endorsement of or affiliation with our platform.
We respond to all provider requests within 48 hours on business days. Removal requests are processed the same day whenever possible.
If you are a licensed provider interested in being considered for inclusion in the Get Health Clarity network, you may submit your information for review through our provider submission process. Inclusion is based solely on our vetting criteria. We do not accept payment for listings under any circumstances.